A 12-module course that teaches the workflows a front office Medical Assistant actually does — check-in, eligibility, prior auths, MyChart, scheduling — plus a bridge into billing for when you're ready to grow.
Most Epic courses are written for clinical rooming or for analysts chasing certification. The front desk gets a footnote at best. We invert that: the schedule, the check-in flow, the eligibility check, the copay conversation, the prior auth dance — those are the course.
And because the natural growth path from front office is into billing or patient access leadership, the last three modules walk you to the door of Resolute Professional Billing.
Day one feels like a firehose. We give you a calm, ordered map of what your shift actually looks like in Epic.
You can do the basics. Now you want to stop creating denials, handle insurance pushback, and actually master the schedule.
Front office is the front of the revenue cycle. We teach you how to read a denial, walk a work queue, and pitch yourself for the move.
The shift, in order. From login at 7:45 to lights-out at 5:30.
The hard parts no one teaches you on day one — but that mark the difference between a junior and a lead MA.
The three modules that move you from front office competent to billing-team interviewable.
We surveyed Udemy, LinkedIn Learning, YouTube, books, and Epic's own catalog. Front office and billing for MAs is a hole in the market.
Vitals, chief complaint, medication reconciliation. Useful — but it's not what front office MAs do.
Galaxy, builder paths, Hyperspace deep dives. None of it helps you check a patient in faster.
Exam prep books assume you already speak claims. We start at "what's a CPT code, why does it matter to my check-in?"
Telling a patient their copay is $80, handling a denied card, payment plans, charity care — front office is the cashier of healthcare. We rehearse it.
No audio yet. No real Epic. Just enough material to decide if it's worth building.
A timestamped narrative walk-through of a typical Sutter front desk shift, from 7:45 AM coffee to 5:30 PM cash reconciliation.
Start here → Sample lesson · Front officeThe most leveraged 90 seconds of a front office MA's day. Run it right and you save the practice $200/visit.
Read the lesson → Sample lesson · BillingYour first 30 minutes inside a Resolute Professional Billing work queue, narrated. The growth-path lesson.
Read the lesson →If this validates with one real front office MA, we record. If it doesn't, we shelve. That's the whole point of a POC.